ACC has installed a new Phone System

To better service our customers, business associates and employees, Air Cargo Carriers recently installed a new state-of-the-art phone solution. Callers will notice new options to aid in directing their call and our employees will have many more tools available to provide a higher level of customer service. Some of the changes the caller will notice right away are:
  • New 4 digit extensions (“7” was added at the beginning of all extensions. If you were used to calling an ACC employee at Ext. 444, you will now dial 7444). This change allows for a more a more user friendly Automated Attendant.
  • New Dial-by-Name Directory. When in the Automated Attendant, Dial * to access this feature. Using the alphanumeric buttons on your phone, punch in the first three letters of the individuals last name to be connected to your desired contact at ACC.
  • New Automated Attendant. We increased the functionality of the Automated Attendant to ensure the caller will reach the individual or department they require.
  • Calls directed to our Dispatch Department, (Option 1 or Extension 600) will be recorded for quality assurance and training purposes. Please take some time to become familiar with our new Automated Attendant and become familiar with the options and features it has to offer. Please do not hesitate to contact us if you have any questions about the new system.

ACC has been awarded a new Route!

ACC has been awarded a new Route!

Air Cargo Carriers is now operating a Shorts 330 from Champaign, IL (KCMI) to Peoria, IL (KPIA) from Monday to Saturday every week

ACC has been awarded two new routes from DHL!

ACC has been awarded two new routes from DHL!

  • Air Cargo Carriers is now operating a Shorts 360 from Harrisburg, PA (KMDT) to Wilmington, OH (KILN) daily
  • Air Cargo Carriers is now operating a Shorts 360 from Houston, TX (KIAH) to Austin, TX (AUS) daily
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Hurricane Paloma hit Cayman Brac and Little Cayman early on November 8th

Hurricane Paloma hit Cayman Brac and Little Cayman early on November 8th as a category 4 storm. Cayman Brac was hit the hardest and over 90% of the buildings there suffered significant damage. Several local business owners in the Caymans, in cooperation with a nationally known home building supply chain, donated generators and chainsaws to the people of “Le Brac” as the locals there call it. Another prominent individual in Grand Cayman donated the money to have these supplies flown from Georgetown, Texas. We delivered the first load of generators to Cayman Brac on November 12th and flew back to the States.

The call came a day later for us to pick up and deliver another load of generators along with some chainsaws. After loading the cargo in GTU, we made our way down to Grand Cayman to clear customs inbound, get fuel, and then continued on to Cayman Brac to deliver the cargo. As we continued to meet local officials on Cayman Brac, we discovered that they needed our plane and services to ferry much needed building supplies from Grand Cayman to Cayman Brac.

ACC donated some flight time and fuel to help the Cayman Fire Department get some Ice and Water shield rolls, Fiber Rock, and insulation delivered quickly to Cayman Brac so they can begin repairs to the high school. We also ferried a full load of donated supplies from local Grand Cayman businesses to Cayman Brac, including much needed food. The whole experience was extremely rewarding for me as I’ve been through several hurricanes myself while growing up in Louisiana. I’ve experienced first hand the damage and hardships caused by these storms and I was honored to be able to help out.

I wish to pass along to all ACC Employees the heart-felt gratitude of everyone in the Caymans. We were welcomed like family and thanked with hugs and home cooked meals. It felt great to be able to help and it gave me more meaning to the Thanksgiving holidays this year.

Captain Michael Lane